Garofalo UX

Medical SaaS Platform

Improving usability for a new medical software-as-a-service interface designed for both desktop and tablet devices.

Screen captures of the system have been stylized for confidentiality.

The Client was in the early stages of developing a new medical SaaS platform. The primary objectives were to:

Create a user-friendly and optimized interface tailored to the workflows of medical staff.
Ensure compatibility with both desktop and tablet devices, offering flexibility for various work environments.
Enable users to efficiently navigate complex medical datasets with minimal learning curves.

Garofalo UX collaborated closely with the Client to design and refine the medical SaaS platform with a focus on usability and efficiency:

Taxonomy Development: Conducted research and testing to identify terminology and categorization that resonated best with the platform's target audiences.
Workflow Optimization: Designed workflows tailored to medical professionals, streamlining navigation through intricate datasets and reducing the cognitive load.
Responsive Interface Drafting: Created an adaptive interface layout that provided a seamless experience across desktop and tablet devices.
Usability Research Study: Conducted studies to evaluate ease of use and workflow efficiency, providing actionable insights for refinement.

User Experience (UX) Strategy: A strategic roadmap aligning user needs with business goals.
UX Design Audit: Evaluation of initial designs to identify areas for improvement.
Card Sorting: User-driven categorization exercises to ensure intuitive navigation.
Journey Mapping: Visualized the user journey to identify pain points and opportunities for optimization.
Workflow Diagramming and User Flows: Defined and illustrated optimal paths for completing tasks.
Information Architecture: Restructured the data hierarchy for intuitive access and organization.
Interaction Design: Developed interactive elements that enhanced usability and efficiency.
Wireframing: Produced detailed wireframes to guide the development process.
Usability Research Study: Provided insights into how well the platform met the needs of its target audience.

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