Have delightful experiences.

Who We Are

Garofalo UX is a user experience (UX) strategy and creative problem-solving consulting agency that works with organizations to create engaging and innovative experiences.

With over 25 years of experience in the web industry, Garofalo UX was formed in July 2016 and is located in downtown San Diego, California. We specialize in Enterprise UX, crafting user-friendly workflows for complex systems. Some refer to it as "User Experience as a Service (UXaaS)".

Garofalo Enterprises, Inc. dba Garofalo UX is an IRS verified S-Corp small business. Privately-owned and operated, Garofalo Enterprises can focus on the needs of our clients, rather than the demands of outside investors, stockholders, or venture capitalists.

People. Place. Processes. Purpose.

Our Vision

To increase the quality of life for people who use technology.

Our Mission

We are helping Enterprise & StartUp Technology companies to create engaging and innovative experiences.

DUNS Number: 08-036-8167. Capability Statement.

Our Leadership

Frank Garofalo
Frank Garofalo

Our Principal Consultant, Frank Garofalo, has worked in the web and interactive industry since 1999. Over the years, he has had employment experience with various companies, such as Esri, The Walt Disney Company, Bank of America, Cyber View, and Garmin.

Through his employment background, Frank has been involved with design and user experience efforts on projects for Fortune 50 companies, US Federal agencies, and with budgets of over $12 million.

  • Managed a 35+ person department of User Experience Architects, User Interface Designers, Icon Designers, and Usability Research experts, at a billion-dollar software company.
  • Started a web design and interactive solutions agency, Cyber View, in 1999.
  • Received a Master of Science from Purdue University in Computer Graphics Technology.
  • Provisional U.S. Patent (#62/327,354) filed in April 2010 for a multi-touch hardware device developed related to his graduate research.
  • Related to Agile / Scrum methodologies: Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO)

Our Advantage

Garofalo UX is industry agnostic. Our experts have had professional project experience spanning across the following industries:

  • Business (Fortune 50, Enterprise, Banking, Financial, Manufacturing, Recruiting/Head Hunting, Real Estate, Wineries, Small Business, Start Ups)
  • Education (Higher Education)
  • Entertainment (Games)
  • Government (Federal, State, Local, Facilities, Public Works)
  • Healthcare (Doctor-Patient, Medical SaaS Platform, Reporting)
  • Health and Human Services (Public Health, Human Services)
  • Natural Resources (Agriculture, Water)
  • Public Safety (Emergency/Disaster Management, Homeland/National Security, Law Enforcement, Wildland Fire Management)
  • Technology (Artifical Intelligence AI)
  • Transportation (Railways, Ports and Maritime, Public Transit)
  • Utilities and Communications (Electric, Gas, Water, Wastewater)

Capability Statement

Our Four Pillars

Collaborative Ideation

Connecting people together to unleash big ideas, smart ideas, fun ideas, bold ideas, and even challenging ideas. It's amazing to see how even a goofy idea from one person, can spark an idea of brilliance from another.

Creative Innovation

Balancing "go big or go home" with "keep it simple." Challenge the norm with new perspectives. In the words of Albert Einstein, "there is always a better way to do it, find it."

Informative Research

Embrace agile research methods to make informative decisions. Identify who your target audience is and determine what resonates with them.

Inspiring Perspiration

Then it comes down to hard work with determination and reliability. Iterating to be nimble and adapt to changing environments.

Infuse Your Organization with Design Thinking

Online Training Courses

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Garofalo UX
People.   Place.   Processes.   Purpose.